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PagerDuty Professional: $21/User Pricing and Full Feature Breakdown
PagerDuty Professional at $21/user/month (annual) is the entry point for real ops teams. It unlocks unlimited users, SSO, full API access, and advanced on-call scheduling — everything most engineering teams actually need.
What's Included
- Unlimited users
- Full on-call scheduling & rotations
- Phone, email, SMS & push alerts
- SSO / SAML authentication
- Full REST API access
- Advanced escalation policies
- Service dependency mapping
- Mobile app
- 350+ integrations
- Postmortems & incident analytics
Not Available on Professional
- No AIOps / event intelligence
- No automation actions
- No stakeholder licenses
- Basic analytics only
Need these features? Business plan at $41/user/month adds all of the above.
Professional is right for you if...
- ✓You need multi-user on-call without the free plan's 5-user cap
- ✓SSO and SAML are required for security compliance
- ✓Your incident volume is manageable without AI noise reduction
- ✓You integrate PagerDuty with custom tooling via API
- ✓Budget is a constraint and Business's $41 is hard to justify
Professional Plan Cost by Team Size
Annual pricing. PagerDuty does not offer volume discounts on Professional — enterprise pricing is on the Digital Operations tier only.
| Users | Monthly (annual billing) | Annual Total | Per-User Annual |
|---|---|---|---|
| 5 users | $105/mo | $1,260/yr | $252/user/yr |
| 10 users | $210/mo | $2,520/yr | $252/user/yr |
| 20 users | $420/mo | $5,040/yr | $252/user/yr |
| 50 users | $1,050/mo | $12,600/yr | $252/user/yr |
| 100 users | $2,100/mo | $25,200/yr | $252/user/yr |
| 250 users | $5,250/mo | $63,000/yr | $252/user/yr |
Monthly billing adds approximately 20% (approx. $25.20/user/month). Not eligible for enterprise volume discounts.
Frequently Asked Questions
What does PagerDuty Professional cost?
PagerDuty Professional costs $21/user/month on annual billing. Monthly billing is approximately 20% higher. A 10-user team pays $210/month or $2,520/year. A 50-user team pays $1,050/month or $12,600/year.
What does PagerDuty Professional include?
PagerDuty Professional includes unlimited users, full on-call scheduling, phone/SMS/email/push alerts, SSO/SAML, full REST API access, advanced escalation policies, service dependency mapping, postmortems, incident analytics, mobile app, and 350+ integrations.
When is Professional sufficient vs upgrading to Business?
Professional is sufficient for teams that need reliable on-call scheduling, multi-channel alerting, and SSO without needing AI-assisted noise reduction. Upgrade to Business ($41/user/month) when you need event intelligence, automation runbooks, advanced analytics, or stakeholder licenses.
Does PagerDuty Professional include analytics?
PagerDuty Professional includes basic incident analytics and postmortem templates. Advanced analytics dashboards, SLA reporting, and business impact metrics require the Business plan at $41/user/month.